tag:verticalinsure.instatus.com,2005:/history Vertical Insure Status - Incident history 2026-04-10T05:00:00.000+00:00 Vertical Insure tag:verticalinsure.instatus.com,2005:Maintenance/cmnoorent00cmxmd2h3xun4mi 2026-04-10T05:00:00.000+00:00 2026-04-10T05:00:00.000+00:00 Scheduled Maintenance Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components: Partner Portal, API, Landing Pages, Customer Portal

Apr 10, 05:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during this time period and services will be unavailable for up to 5 minutes. .

Apr 10, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 10, 06:30:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:verticalinsure.instatus.com,2005:Incident/cmmxuxwim01uwwlhpeviglww8 2026-03-19T19:22:55.435+00:00 2026-03-19T19:22:55.435+00:00 Intermittent API availability Type: Incident

Duration: 7 hours and 31 minutes

Affected Components: Partner Portal, API, Landing Pages, Customer Portal

Mar 19, 19:22:55 GMT+0
Investigating - We are currently investigating an issue that is affecting API availability which will result in an increase in 502 responses. .

Mar 19, 21:00:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:verticalinsure.instatus.com,2005:Maintenance/cmm50gij100b58aqiz8r7z81v 2026-03-02T07:00:00.000+00:00 2026-03-02T07:00:01.000+00:00 Infrastructure maintenance Type: Maintenance

Duration: 27 minutes

Affected Components: API

Mar 2, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 2, 07:27:02 GMT+0
Completed - Maintenance has completed successfully..

Mar 2, 07:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during this time..

]]> tag:verticalinsure.instatus.com,2005:Incident/cmk5xfn9901j5a9a5x9swg2tq 2026-01-08T20:55:44.881+00:00 2026-01-08T20:56:08.564+00:00 Issues with Vertical Insure API Type: Incident

Affected Components: Partner Portal, API, Landing Pages, Customer Portal

Jan 8, 20:56:08 GMT+0
Resolved - This incident has been resolved..

Jan 8, 20:55:44 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:verticalinsure.instatus.com,2005:Incident/cmk5w0dbi019nkzymkvvf64ca 2026-01-08T19:28:00.000+00:00 2026-01-08T20:00:00.000+00:00 Issues with Vertical Insure API Type: Incident

Duration: 32 minutes

Affected Components: Partner Portal, API, Landing Pages, Customer Portal

Jan 8, 20:00:00 GMT+0
Resolved - This incident has been resolved..

Jan 8, 19:28:00 GMT+0
Investigating - _We are currently investigating an issue with our core services being unavailable._.

]]> tag:verticalinsure.instatus.com,2005:Incident/cmj1pnncx01d2g5ubgghlxrl6 2025-12-10T21:00:00.000+00:00 2025-12-10T21:00:00.000+00:00 Partial API Outage Type: Incident

Duration: 1 hour and 9 minutes

Affected Components: API

Dec 10, 21:00:00 GMT+0
Investigating - We are investigating an issue with our api thats impacting quotes and purchases.

Dec 10, 22:00:00 GMT+0
Resolved - We identified an issue with database contention that caused a partial outage of our services. We have mitigated the issue so as to prevent future occurrences..

]]> tag:verticalinsure.instatus.com,2005:Incident/cmig7b7so01od9gjw2ekwyw49 2025-11-25T19:46:00.000+00:00 2025-11-25T19:46:00.000+00:00 Intermittent Service Availability Type: Incident

Duration: 6 minutes

Affected Components: Partner Portal, Landing Pages, API, Documentation, Customer Portal

Nov 25, 19:46:00 GMT+0
Identified - We are see intermittent issues with our core services being available..

Nov 25, 19:52:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:verticalinsure.instatus.com,2005:Maintenance/cmi4zwty2016qldyxqrkg1gnb 2025-11-20T08:00:00.000+00:00 2025-11-20T08:00:00.000+00:00 Scheduled Database Maintenance Type: Maintenance

Duration: 1 hour

Affected Components: Partner Portal, Landing Pages, API, Customer Portal

Nov 20, 08:00:00 GMT+0
Identified - .

Nov 20, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 20, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:verticalinsure.instatus.com,2005:Maintenance/cmdg01j8h004bwppahar48xit 2025-07-29T17:00:00.000+00:00 2025-07-29T17:00:01.000+00:00 Scheduled Database Maintenance Type: Maintenance

Duration: 30 minutes

Affected Components: Customer Portal

Jul 29, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 29, 17:00:00 GMT+0
Identified - We are planning for scheduled database maintenance. This will only affect partners offering travel and legacy event cancellation products. .

Jul 29, 17:30:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:verticalinsure.instatus.com,2005:Maintenance/cm74v1n44002eg6n18gavw877 2025-02-22T09:00:00.000+00:00 2025-02-22T09:00:01.000+00:00 Scheduled Database Maintenance Type: Maintenance

Duration: 15 minutes

Affected Components: API, Landing Pages, Partner Portal, Customer Portal

Feb 22, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 22, 09:15:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 22, 09:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during this time and some services will be unavailable. .

]]> tag:verticalinsure.instatus.com,2005:Maintenance/cm5fgxsi3002x11870903pitq 2025-01-03T11:00:00.000+00:00 2025-01-03T11:00:00.000+00:00 Infrastructure Maintenance Type: Maintenance

Duration: 7 minutes

Affected Components: API, Landing Pages, Partner Portal, Customer Portal

Jan 3, 11:00:00 GMT+0
Identified - .

Jan 3, 11:06:42 GMT+0
Completed - Maintenance has completed successfully..

Jan 3, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

]]> tag:verticalinsure.instatus.com,2005:Maintenance/cm4n9r4od0046xwjubbljrccc 2024-12-21T09:00:00.000+00:00 2024-12-21T09:00:01.000+00:00 Infrastructure Maintenance Type: Maintenance

Duration: 1 hour

Affected Components: API, Landing Pages, Partner Portal, Customer Portal

Dec 21, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 21, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 21, 09:00:00 GMT+0
Identified - .

]]> tag:verticalinsure.instatus.com,2005:Maintenance/cm36dp9uc00201o9q1fvgbt1p 2024-11-09T09:00:00.000+00:00 2024-11-09T10:00:00.000+00:00 Scheduled Maintenance Type: Maintenance

Duration: 1 hour

Affected Components: API, Landing Pages, Partner Portal, Customer Portal

Nov 9, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 9, 09:00:00 GMT+0
Identified - We are performing scheduled maintenance during which time our services will be partially unavailable or degraded. All services should be available within 1 hour. .

Nov 9, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

]]> tag:verticalinsure.instatus.com,2005:Maintenance/clzy86z4u009p7gu7i9we7t0a 2024-08-18T06:00:00.000+00:00 2024-08-18T06:30:00.000+00:00 Infrastructure Maintenance Type: Maintenance

Duration: 30 minutes

Affected Components: API, Landing Pages, Partner Portal, Customer Portal

Aug 18, 06:30:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 18, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 18, 06:00:00 GMT+0
Identified - Scheduled maintenance will result in being unable to create quotes and make purchases. .

]]> tag:verticalinsure.instatus.com,2005:Maintenance/clztvl5cx166664hboczq1lfs6u 2024-08-14T13:00:00.000+00:00 2024-08-14T15:00:00.000+00:00 Partner Portal Migration Type: Maintenance

Duration: 2 hours

Affected Components: Partner Portal

Aug 14, 15:00:00 GMT+0
Completed - Maintenance has completed successfully..

Aug 14, 13:00:00 GMT+0
Identified - We are currently migrating users over to our new partner portal. There may be a brief outage due to DNS. Some users may need to reset their passwords. .

]]> tag:verticalinsure.instatus.com,2005:Incident/clzodbm2x217639hpoh76s7y93c 2024-08-09T03:00:00.000+00:00 2024-08-09T05:42:00.000+00:00 Core Service Outage Type: Incident

Duration: 14 hours and 42 minutes

Affected Components: API, Landing Pages, Partner Portal, Customer Portal

Aug 9, 05:42:00 GMT+0
Resolved - This incident has been resolved..

Aug 9, 03:00:00 GMT+0
Investigating - We are currently investigating an issue with our core services being unavailable..

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