Vertical Insure Status - Incident history https://verticalinsure.instatus.com Vertical Insure Fri, 10 Apr 2026 05:00:00 +0000 Scheduled Maintenance Type: Maintenance Duration: 1 hour and 30 minutes Affected Components: Partner Portal, API, Landing Pages, Customer Portal Apr 10, 05:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during this time period and services will be unavailable for up to 5 minutes. Apr 10, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 10, 06:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components: , , ,

<p><small>Apr <var data-var='date'> 10</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during this time period and services will be unavailable for up to 5 minutes. .</p> <p><small>Apr <var data-var='date'> 10</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 10</var>, <var data-var='time'>06:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 10 Apr 2026 05:00:00 +0000 https://verticalinsure.instatus.com/maintenance/cmnoorent00cmxmd2h3xun4mi https://verticalinsure.instatus.com/maintenance/cmnoorent00cmxmd2h3xun4mi Intermittent API availability Type: Incident Duration: 7 hours and 31 minutes Affected Components: Partner Portal, API, Landing Pages, Customer Portal Mar 19, 19:22:55 GMT+0 - Investigating - We are currently investigating an issue that is affecting API availability which will result in an increase in 502 responses. Mar 19, 21:00:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 7 hours and 31 minutes

Affected Components: , , ,

<p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>19:22:55</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue that is affecting API availability which will result in an increase in 502 responses. .</p> <p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 19 Mar 2026 19:22:55 +0000 https://verticalinsure.instatus.com/incident/cmmxuxwim01uwwlhpeviglww8 https://verticalinsure.instatus.com/incident/cmmxuxwim01uwwlhpeviglww8 Infrastructure maintenance Type: Maintenance Duration: 27 minutes Affected Components: API Mar 2, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 2, 07:27:02 GMT+0 - Completed - Maintenance has completed successfully. Mar 2, 07:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during this time. Type: Maintenance

Duration: 27 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>07:27:02</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during this time..</p> ]]> Mon, 2 Mar 2026 07:00:00 +0000 https://verticalinsure.instatus.com/maintenance/cmm50gij100b58aqiz8r7z81v https://verticalinsure.instatus.com/maintenance/cmm50gij100b58aqiz8r7z81v Issues with Vertical Insure API Type: Incident Affected Components: Partner Portal, API, Landing Pages, Customer Portal Jan 8, 20:56:08 GMT+0 - Resolved - This incident has been resolved. Jan 8, 20:55:44 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Affected Components: , , ,

<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>20:56:08</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>20:55:44</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Thu, 8 Jan 2026 20:55:44 +0000 https://verticalinsure.instatus.com/incident/cmk5xfn9901j5a9a5x9swg2tq https://verticalinsure.instatus.com/incident/cmk5xfn9901j5a9a5x9swg2tq Issues with Vertical Insure API Type: Incident Duration: 32 minutes Affected Components: Partner Portal, API, Landing Pages, Customer Portal Jan 8, 20:00:00 GMT+0 - Resolved - This incident has been resolved. Jan 8, 19:28:00 GMT+0 - Investigating - _We are currently investigating an issue with our core services being unavailable._ Type: Incident

Duration: 32 minutes

Affected Components: , , ,

<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>19:28:00</var> GMT+0</small><br><strong>Investigating</strong> - _We are currently investigating an issue with our core services being unavailable._.</p> ]]> Thu, 8 Jan 2026 19:28:00 +0000 https://verticalinsure.instatus.com/incident/cmk5w0dbi019nkzymkvvf64ca https://verticalinsure.instatus.com/incident/cmk5w0dbi019nkzymkvvf64ca Partial API Outage Type: Incident Duration: 1 hour and 9 minutes Affected Components: API Dec 10, 21:00:00 GMT+0 - Investigating - We are investigating an issue with our api thats impacting quotes and purchases Dec 10, 22:00:00 GMT+0 - Resolved - We identified an issue with database contention that caused a partial outage of our services. We have mitigated the issue so as to prevent future occurrences. Type: Incident

Duration: 1 hour and 9 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 10</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating an issue with our api thats impacting quotes and purchases.</p> <p><small>Dec <var data-var='date'> 10</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Resolved</strong> - We identified an issue with database contention that caused a partial outage of our services. We have mitigated the issue so as to prevent future occurrences..</p> ]]> Wed, 10 Dec 2025 21:00:00 +0000 https://verticalinsure.instatus.com/incident/cmj1pnncx01d2g5ubgghlxrl6 https://verticalinsure.instatus.com/incident/cmj1pnncx01d2g5ubgghlxrl6 Intermittent Service Availability Type: Incident Duration: 6 minutes Affected Components: Partner Portal, Landing Pages, API, Documentation, Customer Portal Nov 25, 19:46:00 GMT+0 - Identified - We are see intermittent issues with our core services being available. Nov 25, 19:52:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 6 minutes

Affected Components: , , , ,

<p><small>Nov <var data-var='date'> 25</var>, <var data-var='time'>19:46:00</var> GMT+0</small><br><strong>Identified</strong> - We are see intermittent issues with our core services being available..</p> <p><small>Nov <var data-var='date'> 25</var>, <var data-var='time'>19:52:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 25 Nov 2025 19:46:00 +0000 https://verticalinsure.instatus.com/incident/cmig7b7so01od9gjw2ekwyw49 https://verticalinsure.instatus.com/incident/cmig7b7so01od9gjw2ekwyw49 Scheduled Database Maintenance Type: Maintenance Duration: 1 hour Affected Components: Partner Portal, Landing Pages, API, Customer Portal Nov 20, 08:00:00 GMT+0 - Identified - Nov 20, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 20, 09:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: , , ,

<p><small>Nov <var data-var='date'> 20</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - .</p> <p><small>Nov <var data-var='date'> 20</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 20</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 20 Nov 2025 08:00:00 +0000 https://verticalinsure.instatus.com/maintenance/cmi4zwty2016qldyxqrkg1gnb https://verticalinsure.instatus.com/maintenance/cmi4zwty2016qldyxqrkg1gnb Scheduled Database Maintenance Type: Maintenance Duration: 30 minutes Affected Components: Customer Portal Jul 29, 17:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 29, 17:00:00 GMT+0 - Identified - We are planning for scheduled database maintenance. This will only affect partners offering travel and legacy event cancellation products. Jul 29, 17:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for scheduled database maintenance. This will only affect partners offering travel and legacy event cancellation products. .</p> <p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>17:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 29 Jul 2025 17:00:00 +0000 https://verticalinsure.instatus.com/maintenance/cmdg01j8h004bwppahar48xit https://verticalinsure.instatus.com/maintenance/cmdg01j8h004bwppahar48xit Scheduled Database Maintenance Type: Maintenance Duration: 15 minutes Affected Components: API, Landing Pages, Partner Portal, Customer Portal Feb 22, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 22, 09:15:00 GMT+0 - Completed - Maintenance has completed successfully Feb 22, 09:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during this time and some services will be unavailable. Type: Maintenance

Duration: 15 minutes

Affected Components: , , ,

<p><small>Feb <var data-var='date'> 22</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 22</var>, <var data-var='time'>09:15:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 22</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during this time and some services will be unavailable. .</p> ]]> Sat, 22 Feb 2025 09:00:00 +0000 https://verticalinsure.instatus.com/maintenance/cm74v1n44002eg6n18gavw877 https://verticalinsure.instatus.com/maintenance/cm74v1n44002eg6n18gavw877 Infrastructure Maintenance Type: Maintenance Duration: 7 minutes Affected Components: API, Landing Pages, Partner Portal, Customer Portal Jan 3, 11:00:00 GMT+0 - Identified - Jan 3, 11:06:42 GMT+0 - Completed - Maintenance has completed successfully. Jan 3, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 7 minutes

Affected Components: , , ,

<p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - .</p> <p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>11:06:42</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Fri, 3 Jan 2025 11:00:00 +0000 https://verticalinsure.instatus.com/maintenance/cm5fgxsi3002x11870903pitq https://verticalinsure.instatus.com/maintenance/cm5fgxsi3002x11870903pitq Infrastructure Maintenance Type: Maintenance Duration: 1 hour Affected Components: API, Landing Pages, Partner Portal, Customer Portal Dec 21, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 21, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Dec 21, 09:00:00 GMT+0 - Identified - Type: Maintenance

Duration: 1 hour

Affected Components: , , ,

<p><small>Dec <var data-var='date'> 21</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 21</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Dec <var data-var='date'> 21</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - .</p> ]]> Sat, 21 Dec 2024 09:00:00 +0000 https://verticalinsure.instatus.com/maintenance/cm4n9r4od0046xwjubbljrccc https://verticalinsure.instatus.com/maintenance/cm4n9r4od0046xwjubbljrccc Scheduled Maintenance Type: Maintenance Duration: 1 hour Affected Components: API, Landing Pages, Partner Portal, Customer Portal Nov 9, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Nov 9, 09:00:00 GMT+0 - Identified - We are performing scheduled maintenance during which time our services will be partially unavailable or degraded. All services should be available within 1 hour. Nov 9, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour

Affected Components: , , ,

<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing scheduled maintenance during which time our services will be partially unavailable or degraded. All services should be available within 1 hour. .</p> <p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sat, 9 Nov 2024 09:00:00 +0000 https://verticalinsure.instatus.com/maintenance/cm36dp9uc00201o9q1fvgbt1p https://verticalinsure.instatus.com/maintenance/cm36dp9uc00201o9q1fvgbt1p Infrastructure Maintenance Type: Maintenance Duration: 30 minutes Affected Components: API, Landing Pages, Partner Portal, Customer Portal Aug 18, 06:30:00 GMT+0 - Completed - Maintenance has completed successfully Aug 18, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 18, 06:00:00 GMT+0 - Identified - Scheduled maintenance will result in being unable to create quotes and make purchases. Type: Maintenance

Duration: 30 minutes

Affected Components: , , ,

<p><small>Aug <var data-var='date'> 18</var>, <var data-var='time'>06:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 18</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 18</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance will result in being unable to create quotes and make purchases. .</p> ]]> Sun, 18 Aug 2024 06:00:00 +0000 https://verticalinsure.instatus.com/maintenance/clzy86z4u009p7gu7i9we7t0a https://verticalinsure.instatus.com/maintenance/clzy86z4u009p7gu7i9we7t0a Partner Portal Migration Type: Maintenance Duration: 2 hours Affected Components: Partner Portal Aug 14, 15:00:00 GMT+0 - Completed - Maintenance has completed successfully. Aug 14, 13:00:00 GMT+0 - Identified - We are currently migrating users over to our new partner portal. There may be a brief outage due to DNS. Some users may need to reset their passwords. Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are currently migrating users over to our new partner portal. There may be a brief outage due to DNS. Some users may need to reset their passwords. .</p> ]]> Wed, 14 Aug 2024 13:00:00 +0000 https://verticalinsure.instatus.com/maintenance/clztvl5cx166664hboczq1lfs6u https://verticalinsure.instatus.com/maintenance/clztvl5cx166664hboczq1lfs6u Core Service Outage Type: Incident Duration: 14 hours and 42 minutes Affected Components: API, Landing Pages, Partner Portal, Customer Portal Aug 9, 05:42:00 GMT+0 - Resolved - This incident has been resolved. Aug 9, 03:00:00 GMT+0 - Investigating - We are currently investigating an issue with our core services being unavailable. Type: Incident

Duration: 14 hours and 42 minutes

Affected Components: , , ,

<p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>05:42:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue with our core services being unavailable..</p> ]]> Fri, 9 Aug 2024 03:00:00 +0000 https://verticalinsure.instatus.com/incident/clzodbm2x217639hpoh76s7y93c https://verticalinsure.instatus.com/incident/clzodbm2x217639hpoh76s7y93c